Now’s promise to our customers is in the name: ‘Now’ is clear, innovative and accessible. This means clear, relevant information, easy-to-use online tools and fast service from people who respect your time. Its insurance products are designed to be comprehensive and benefit rich.
Now Health International is a global business with its headquarters in Hong Kong and regional service centres in Hong Kong, Shanghai, Dubai, the United Kingdom, Singapore and Jakarta.
In July 2015, Now Health acquired Best Doctors Insurance, a major medical insurance provider with distribution throughout Latin America, the Caribbean and Canada.
The combination of the two businesses creates one of the largest providers of high-end international private medical insurance globally, with 11 sales/service offices, 112,000+ members, 350 staff and 5,000+ distribution partners.
With main markets in Asia Pacific, Canada, Caribbean, Europe, Latin America and the Middle East, Now is offering personalised customer service from our 11 offices around the globe.
Advantages of choosing Now-Health:
- Secure: Underwritten by the financial strength of RGA, a global reinsurance leader in financial protection, that manages over USD 3 trillion in life and health reinsurance business in 26 countries around the world, delivering expert solutions in individual group life and health reinsurance.
- Service Excellence: Our peerless customer experience is delivered via a unique set of service promises which set out how fast we will complete important tasks like processing claims. You can access our customer service teams 24-hours a day, 365-days a year.
- Comprehesinve: WorldCare is one of the most comprehensive, benefit-rich products in the international health insurance market today.
- Innovative: Our state-of-the-art website provides instant access to plan documents, management information and claims tracking information.
- Transparent: We operate an up-front approach to underwriting which means that all our members know exactly what they’re covered for and what they’re not.
- Fast: Our quick and simple claims process means you can use the mobile app, website or email us all your claims for fast reimbursement.
- Access: Our worldwide network of medical providers offers access to healthcare without you having to pay up-front.
Special benefits to Now’s members include:
- Second medical opinion: To ensure you get the right diagnosis and the best treatment, Now is offering customers access to a second medical opinion through partnership with Interconsultation® from Best Doctors Inc. It’s important to us that you and your family receive the appropriate care when you need it most, and this new service helps provide greater peace of mind, and even greater value from your international health insurance. All you need to do is contact the Customer Service team.
- Medical concierge: We know that when you’re unwell, it’s important that accessing the best medical care is quick and simple, particularly if you want to use your international health insurance to seek treatment overseas. Our new Global Concierge Service helps take the hassle out of arranging your overseas treatment – from advice on finding the best medical provider for your treatment to help in booking an appointment – so you and your family can focus on what’s important.
- Extended Medical Evacuation: In an emergency, getting the best treatment fast is paramount. Members can now choose to add our new Extended Medical Evacuation Option to their plan, to help reassure you and your family that you can access the best treatment in an emergency, wherever you are in the world – including medical evacuation to the nearest centre of excellence or back to your home country. This safety net can help you to rest easier, particularly if you are based in a remote area or with limited access to high quality medical facilities.